Processes You Can Speed Up with Simple Software Investments

Every entrepreneur knows that running a business requires taking care of many monotonous tasks that can significantly slow down your company’s development and growth. According to a survey, an average business owner spends 68% of their time on day-to-day tasks such as answering phone calls, going to meetings, fixing errors and dealing with different crises and only 31% of time working on goals and developing strategies.

If you want your business to grow, you have to turn these numbers around. Luckily, there are many automatisation tools out there that can help you deal with these boring routine tasks so that you can focus on the company's development and growth. Read on to find out which business processes you can effectively speed up with the help of a few affordable digital tools.

Responding to Emails

Responding to Emails

Checking emails is often the first thing that a person does at the beginning of every working day. According to research, an average person spends more than 1000 hours every year on email checking and responding.

Streamlining this process could save your employees a lot of time. There are many different tools out there that can help you use your email more efficiently. You can use Gmail labels to easily sort out your emails. Or you can create email templates and canned responses that can help you reply to your recurrent emails faster.

Scheduling Appointments

When you are a busy entrepreneur, finding time for meetings can be problematic. Especially if everyone else is as busy as you are. That’s why, instead of emailing people back and forward until you find a time and date you can all agree on, you should try to use different software tools for the job. 

Nowadays, there are numerous online calendars that can help you arrange meetings with ease. Enter your tasks into an online calendar you have previously shared with your staff. Then simply let them pick one of the available time periods for a meeting.

Responding to Customer Queries

Great customer support is the backbone of every successful business. Responding to customer queries quickly and accurately is the best way to keep your customers happy. To make sure every customer request is answered in a timely manner, many companies are turning to automatisation. Live chats and chatbots are particularly popular among customers. A recent survey has shown that 38% of internet users use chatbots to communicate with companies. Chatbots have beaten social media and emails as the favourite means of communication with companies.

Chatbots use artificial intelligence to answer simple queries without the help of a human being. If the customer has a more complicated query or a problem that requires a longer conversation, they are redirected from a chatbot to live chat with a customer support representative. Live chat allows you to have a conversation with customers in real time and answer any questions that they might have. In some cases, live chat can be even more convenient than a phone call as it allows you to add links and files to the chat without disrupting the conversation.

Collecting Customer Data

Collecting Customer Data

Collecting customer data can give you valuable insight into how people perceive your company, what they expect from it and what their main complaints are. Online forms are one of the most common and most effective ways of collecting data about your customers. The forms can help you learn more about your customers and transform your business to attract more clients. Get people to sign up to your newsletter to gather their contact information and learn more about their needs.

Team Communication

As more and more people work remotely, team communication has become increasingly difficult. That’s why programmers have developed various team collaboration apps to help your remote team communicate. From video chat and phone call applications to mobile apps, there are plenty of different options out there for a business owner who wants to improve team communication.

Different apps allow you to send documents and files to your staff, conduct individual and group chats with employees located in different parts of the world, and schedule assignments and reminders through the app. Simply put, everything you need to keep your remote team members working as one.

Digital tools can do a lot for your business. By using different software solutions you can cut costs, speed up processes, and make your business grow faster than ever. If you are thinking about adding some digital tools to your business, consider using custom apps. Custom applications built specially for your business can be easier to use, and more adapted to your specific needs and the goals you are trying to achieve. That’s why it is definitely worth investing a bit of money to get your custom-made solution.

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